Refund policy
Return & Refund Policy
Last updated: October 22, 2026
At SHVON, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return in accordance with the policy below.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
* The item must be unused and unworn.
* The item must be in its original condition.
* All original tags and packaging must be attached and included.
* The item must not have been washed, altered, damaged, stained, or otherwise used.
* You must provide your order number or proof of purchase.
Items That Cannot Be Returned
We do not accept returns for:
* Items that have been worn, washed, altered, or damaged.
* Items without their original tags.
* Items returned after the 7-day return period.
* Items damaged due to improper use or care.
How to Request a Return
To request a return, contact us at Whatsapp [+92 3127267997] within 7 days of receiving your order.
Please include:
* Your order number
* Your name
* The item you want to return
* The reason for the return
* Photos of the item
Do not send an item back before receiving return instructions from SHVON.
Return Shipping
The customer is responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
If SHVON sent you the wrong item or your item arrived damaged or defective, please contact us as soon as possible with photos. We will review the issue and provide instructions for the return or replacement.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.
Original shipping charges are non-refundable, except where the item was defective, damaged, or incorrectly sent by SHVON.
Exchanges
If you need a different size, please contact us within 7 days of delivery.
Exchanges are subject to product availability. If the requested size or item is unavailable, we may offer a refund or another available option.
Sale Items
Sale items are final sale unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery with your order number and clear photos of the issue.
We will review the situation and, if approved, arrange an appropriate replacement, exchange, or refund.
Contact Us
For return or refund questions, contact us at:
SHVON
Email: shvon.fits26@gmail.com
Whatsapp: +92 3127267997